Hers Review: Are Hers’ products and services legit?

Studies show that patients, particularly women, are increasingly satisfied with telehealth services when compared to traditional in-person medical appointments. A recent survey on the impact of telehealth showed that 79% of patients were very satisfied with telehealth visits, and almost 82% of those surveyed were women.1 Whether it’s because of busy schedules, the COVID-19 pandemic, or the simple convenience of virtual health platforms, more people are taking charge of their healthcare online.

Hers is a company designed to facilitate that for women. An online health and wellness provider, Hers offers a virtual solution for managing many ongoing health and wellness needs, including skin care, hair care, sexual health, primary care, mental health, and supplements. With a female-focused medical advisory board, Hers is invested in women steering the products and the experience.

Our team acquired plentiful hands-on experience with Hers’ products and services to provide you with all of the pros, cons, and details of this popular telehealth service. Read on to find out if Hers is the right platform to help you take charge of your healthcare.

Hers provides women with an online “one-stop-shop” for many supplemental healthcare and self-care needs. As it grows, the company continuously succeeds at providing convenient care in a flexible manner. However, while its products and services are of a high quality, some of the prices can be on the expensive side, and sneaky subscriptions can turn your experience sour.

Over the past two decades, Innerbody Research has helped tens of millions of readers make more informed decisions to live healthier lives and improve their well-being.

We extensively research and test each and every health service and product we review, including the offerings from Hers. All told, our team has spent over 300 collective hours testing and researching Hers and its close competitors. We created accounts, purchased the items ourselves, and gave them each a fair try. We also tried out Hers’ other services, like primary care and online therapy. Outside of the platform itself, we conducted thorough research on the ingredients used by Hers in many of its treatments.

Additionally, this review of Hers, like all health-related content on this website, was thoroughly vetted by one or more members of our Medical Review Board for accuracy.

When evaluating Hers, we chose criteria that we felt mattered most to the people interested in trying it out. These include the quality of what the company offers, how much it costs, the convenience of the service, and what the customer experience boils down to.

Quality

The products and treatments available from Hers often include research-backed ingredients such as minoxidil for hair loss,2 tretinoin (a retinoid) for anti-aging,3 and melatonin for promoting better sleep.4 There are a couple of common inclusions, however, such as biotin and certain vitamins, that currently have no scientifically proven benefits for a majority of people.17 But even though there are some ingredients that aren’t as helpful as Hers purports, the main active ingredients are generally well-researched and show positive results.

Outside of products, Hers’ primary care treats over 30 conditions, and the company’s mental health professionals can help you with anxiety, depression, trouble sleeping, burnout, job stress, and major life events. The professionals who work with you via Hers are as qualified as you’d expect; doctors are board certified and therapists are all licensed to practice. The providers our testers interacted with were knowledgeable, kind, and committed to making the experience positive. They were also transparent about treatment options and follow-ups.

While Hers’ providers are qualified and helpful, it’s still worth noting that these services may not always meet your expectations. On the one hand, online therapy sessions are 50-minute video sessions by default; in fact, they have to be done by video. We consider this the richest and most useful mode for teletherapy, but at the same time, Hers can’t address all mental health concerns. Some primary care visits are completed using Hers’ chat feature, so you don’t always get to have a verbal conversation with your provider. This has the potential to reduce the overall quality of care someone experiences, particularly if they experience difficulties with written communication.30 31

Ultimately, we feel these consultation services are best for those who may need a quick checkup or someone to talk to about something short-term. For more intensive or specialized treatment — physical or mental — it may be best to seek help from specialists. For example, a different telehealth service like BetterHelp or Talkspace could be a better therapy alternative to manage long-term mental health care.

Cost

While we previously felt that the prices of Hers’ products and prescriptions were about equivalent to competitors, this has changed in recent months. As of the writing of this review, many of the offerings from Hers are actually more expensive than comparable products from the competition. An example of this is the cost of a 3-month supply of Latisse from Hers ($164 bi-monthly; $984 per year) compared to one competitor, Ro, ($159 per quarter; $636 per year). You could save money on a Latisse subscription from Hers by opting for the yearly payment option ($720), but that’s still almost $100 more than Ro. For people without health insurance coverage, Hers may still be more cost-effective, but you might be able to find certain products and prescriptions for less money elsewhere.

One benefit of Hers is the flat-rate pricing of both primary care ($39) and online therapy ($99) visits. While there are companies that offer lower prices for these services (such as certain providers on Sesame Care), a majority of them tend to cost more. Additionally, Hers doesn’t require a subscription to use either service like some of its competitors.

If you’re looking to buy some of Hers’ over-the-counter products at a discounted price, then the Hims and Hers Amazon store may be your best bet. As we cover in its dedicated section, many popular Hers products are sold there at a significantly lower price than you’d find on the Hers website. This may be a good option for people who aren’t interested in utilizing the entirety of the Hers telehealth platform and just want to purchase some of its products occasionally.

Additionally, it’s worthwhile to mention that Hers does not accept returns or issue refunds after an order has been processed.

Convenience

Hers markets itself as a one-stop shop for many aspects of women’s health. From hair and skin to primary care, mental health, sexual wellness, and more, Hers is a great supplementary telehealth option. We say “supplementary” because Hers, like many other telehealth companies (such as Sesame Care, Nurx, and Wisp), isn’t intended to be a replacement for your primary care provider, but, rather, a way to receive additional care as needed without the wait.

The speed at which you can get a mental health or primary care appointment far exceeds what you’d typically get from in-person care. You can often get an appointment with a doctor or mental health specialist within a couple of days, if not the same day in some cases. And, if you’re prescribed a medication, it’ll be delivered to your door within about 4-8 days. While you can encounter limitations in terms of the number of available Hers therapists licensed in the state where you live, you are able to see a licensed therapist without paying for a subscription.

For over-the-counter items, like shampoos, conditioners, or supplements, you have the option to subscribe to recurring deliveries at a discounted price. However, Hers doesn’t always make it abundantly clear when you’re subscribing to something, which turns any potential convenience into a major inconvenience for some people (especially considering it can be difficult to figure out how to unsubscribe). Since Hers sells so many items on a possible subscription basis, the service as a whole is most convenient for those who wish to take advantage of all (or most) of what it has to offer.

Customer experience

The Hers customer experience is, overall, a generally positive one. Creating an account is straightforward, ordering most products is as easy as it is anywhere else on the internet, the company’s providers are friendly and knowledgeable, and shipping is fast and discreet. However, there are a few things that can dampen an otherwise pleasant experience, such as unclear subscription terms, difficulty locating customer support, and issues finding core services (like therapy sessions).

In comparison to the Hers website, the Hims site has a layout that’s much easier to navigate. You can easily find all of the products listed under each category. Hers, on the other hand, hides certain products and bundles in places you wouldn’t think to look initially.

We hope Hers will streamline its website layout in the future, especially as the service continues to grow and offer more products and services.

Founded in 2018, one year after the launch of its male-focused counterpart Hims, Hers aims to be an affordable, yet all-inclusive supplemental telehealth service for women and feminine-presenting people. The service’s parent company, Hims & Hers Health, acts as co-founder of the Telehealth Equity Coalition (TEC), which is a group of organizations aiming to improve the accessibility of affordable healthcare through the expansion of telehealth services.

With the goal of helping women take charge of healthcare decisions, Hers acts as a comprehensive service for many aspects of mental and physical health. Broadly, these services include:

• Skin care
• Hair care
• Sexual health
• Primary care
• Mental health
• Supplements

Hers online reviews

On the Better Business Bureau (BBB) website, Hims and Hers have a shared page for their parent company, “Hims & Hers Inc.” The company is BBB accredited, has an A+ rating, and the customer score is 4 out of 5 stars from 1,668 reviews. If you take a quick scroll through the reviews, you’ll notice that the company replies to all feedback — positive, negative, and neutral.

The majority of complaints on the BBB page involve people unknowingly entering into subscriptions, or the fact that neither Hims nor Hers accept returns.

On Trustpilot, Hers has its own verified company page. With 59% 5-star reviews (and 23% 1-star ones), Hers is currently sitting at a 3.9 overall star rating from 376 total reviews. In the “Company Activity” section of its Trustpilot profile, it’s noted that Hers replies to 100% of negative reviews within two weeks of being posted.

However, Trustpilot also warns that the company “may use unsupported invitation methods” for reviews, which may “lead to bias.” While it’s unclear what “unsupported” methods Hers may be using, some examples of these methods include persuasive language in review requests or offering incentives (like discounts) for high ratings.

Hers is ideal for those who have trouble fitting traditional in-person medical appointments into their busy schedules. It’s also well-suited for individuals who want to save on healthcare costs or who don’t have health insurance. Because Hers is a “one-stop-shop” for many healthcare concerns, women can also take care of multiple issues at once without having to remember several logins or download various apps.

While many Hers products and services are more affordable than in-person care, some women with recurring health issues or conditions that require a specialist may find more success following the traditional healthcare route.

Before you can utilize all the treatments and services Hers offers, it’s important to learn how to access everything you need easily. Certain parts of the Hers website are more difficult to navigate than others (such as when trying to cancel a subscription), so we’ve broken down the basic process of getting started with Hers based on our testers’ experience.

Signing up

Signing up for Hers is extremely easy and takes only a few minutes — if you’ve ever signed up to do some shopping online, then this process will be very familiar.

To start off, you’ll be asked to enter your email address, create a password, and accept the terms of service. Once you’re logged in, you can click on the Account button in the upper right-hand corner of the website to find your dashboard. Here, you’ll be able to:

• View your therapy session details (only available when you’ve completed the initial mental health consultation)
• Find details about your current or past subscriptions
• Read and reply to messages from your providers
• View your orders
• Check upcoming and past appointments
• Modify your profile (name, phone number, birthday, email, payment details, and password)
• Quickly navigate to the FAQ and support page
• Log out of your account

Since pretty much all of your important order and appointment information is found throughout your dashboard, we recommend familiarizing yourself with the layout.

Ordering from Hers

Our testers have purchased a multitude of products from Hers — shampoos, conditioners, bundles, prescriptions, and telehealth sessions. Overall, they felt it was easy to find most of Hers’ offerings. However, therapy sessions were a bit difficult to locate at first; they’re not housed under the “All Psychiatry” section prominently displayed on the left-hand side of both the “Anxiety” and “Depression” drop-down menus. If you want to find Hers’ online therapy and book a session, you’ll need to click on the “All Mental Health” link under the “Get Support For” header on those aforementioned drop-down menus.

Other than that, though, finding products and ordering them was fairly straightforward. We do recommend paying close attention to whether “Subscribe” or “One-time purchase” is highlighted on the product page when adding something to your cart. Subscriptions are often the default (or only) option, which could be why a majority of customer complaints for Hers involve people being unaware that they were subscribing to recurring purchases.

After adding items to your cart, checkout is quick and easy, with the site asking for standard information like credit card details and a shipping address. All in all, our testers were able to select and purchase the products they wanted in under ten minutes, on average. When booking telehealth sessions this process took a bit longer, as you need to fill out a screening quiz beforehand.

Receiving products

After your order is placed, you’ll receive a notification via email (and text, if you opt-in during checkout) when your order ships. For our testers, this typically happened the following day. The email contains tracking information as well as an estimated delivery date. In our testers’ experience, this estimation was accurate, and orders arrived in 3-5 days on average.

Products from Hers arrive at your door in minimal packaging meant to keep shipments discreet. Often, packages ship in a brown packing envelope or plain box with either the Hers logo in small letters or just the lowercase letter “h” in the Hers font. Additionally, you won’t have to sign for these deliveries.

Canceling subscriptions and account

As we mentioned earlier, purchasing certain Hers products (like prescriptions) auto-enrolls you in a subscription program. Canceling the subscription is not a straightforward process and can require some sleuthing to figure out.

Interestingly, whether or not you have the ability to cancel your subscription from your dashboard depends on which state you live in. For some, the option to cancel will be under the “Manage” section of each subscription, but, if that’s not available, then you’ll need to reach out to Hers customer support. One of our testers ran into this issue, but they reported that customer support responded to them within an hour with a quick survey to complete for the subscription to be canceled.

No matter which state you live in, though, if you’d like to delete your Hers account, you’ll have to contact customer support. When one of our testers reached out to close their account, the representative asked why they decided to cancel, had the tester verify their identity, and then deactivated the account. All told, this process went smoothly and took less than ten minutes.

Hers customer support

If you’re looking to contact Hers customer service, the quickest way is to navigate to your account dashboard and click the “Support” link at the top of the page. This takes you to the shared Hims and Hers help center. Here you can find a searchable FAQ and a couple of ways to contact customer support.

To reach out to a customer service representative, you can click “Contact Us” at the top of the page or the small, green “Help” button in the lower left corner. (You may have to scroll down a little for it to appear.) The “Help” button allows you to quickly fill out a form for U.S. customer support (this form is the same one you’d come across if you sent an email through the “Contact Us” option). By selecting “Contact Us,” you’ll be given the option of starting a live chat (available seven days a week, from 5am to 8pm PST) or sending an email (usually replied to in a handful of hours or the next day).

Our testers contacted customer service for various reasons and always found the representatives to be kind and helpful. When one tester had to reschedule an online therapy appointment, they reached out to customer support to be sure they wouldn’t be charged for the missed session. The customer support representative worked with our tester to come up with a solution, and our tester was not charged for rescheduling.

While the majority of Hers’ offerings are for physical health and wellness, the company also provides a collection of services dedicated to helping improve your mental well-being.

Online therapy

Hers offers pay-as-you-go online therapy appointments that don’t require a subscription and cost $99 per session. In comparison, out-of-pocket costs for Talkspace begin at $69 per week, and BetterHelp ranges from $65 to $90 per week.

To get started with Hers’ online therapy, you’ll fill out a pretty thorough survey with questions about your mental health status, physical health history, lifestyle, concerns, medications, and potential topics for discussion. You’ll also be asked about sleep, anxiety, and depression and how they’re potentially affecting different aspects of your daily life.

From there, Hers presents a list of provider profiles that include an image of the provider, their years of experience, and information about their specialties and interests. Depending on your area and therapist availability, you may only have a couple (or one) providers to choose from. After you select which provider you’d like to meet with, you can pick a date and time for your appointment from a list of available time slots. All of our testers received a confirmation text or email immediately after signing up for a session.

Next, the site takes you to the My Therapy portion of your account dashboard, which shows your scheduled session, therapy progress tracker, provider information, and number of completed sessions. Keep in mind that you don’t pay for your appointment at the time of scheduling but will be charged $99 as soon as the appointment ends.

One hour before your appointment, you’ll receive an email with a link to the video conference. All appointments are confidential, and all Hers providers are vetted and licensed. During the appointment, you and your provider will discuss your goals for therapy, create a plan, and may also discuss the frequency of visits. When your session ends, you’ll receive an email receipt and a message from your provider about scheduling a future session.

Although sign-up is smooth, you still may run into issues with your appointment. Online therapy continues to grow in popularity, and some providers are overloaded. For example, one of our testers attempted to swap providers and, even after canceling the initial appointment, still ended up seeing the first therapist due to the preferred provider having a scheduling conflict.

Additionally, it’s important for you to know up-front that your therapy session at Hers must be a video session. We consider video teletherapy to be the kind that’s capable of delivering the greatest benefit, so we’re glad when it is the default mode. At the same time this requirement does make Hers different from other online therapy providers like Talkspace and Betterhelp, where you can interact with your therapist in more ways than one; there may be times when you’re unable to talk by video but would like to have a chat session with a therapist, for instance. If you find yourself frequently in those situations, you’d probably be better served with those other therapy providers.

Psychiatry and medication

Similar to Hers’ online therapy options, its Telepsychiatry Services involve filling out a quick survey about your mental health status and being paired with a provider for an expert assessment of which treatment best suits your needs. The main difference is that these providers are licensed psychiatrists or psychiatric professionals who can prescribe medications for certain conditions (namely anxiety and depression in the case of Hers).

In addition to prescribing medications, Hers’ psychiatry services also require periodic check-in visits to ensure that your treatment is effective. The billing structure for this service has changed since we last reviewed Hers; it used to cost $85 per month and be charged on a monthly basis. Now, you’ll be charged three months at a time, for a recurring cost of $147. (However, your first three months are 20% off, making the first charge $117.) This actually makes Hers’ psychiatry less expensive than it previously was — from $85 per month to $49, which is much lower than the out-of-pocket cost of Talkspace psychiatry ($60 to $100 per month).

The currently available medications include generics of:

• Lexapro
• Zoloft
• Buspar
• Wellbutrin XL
• Prozac
• Celexa
• Effexor
• Cymbalta

Support groups

Hers also offers a free, anonymous Support Group service. While these co-ed sessions used to cover a variety of issues like sleep problems, mindfulness, and relationships, there are currently only three more generalized types of sessions:

• Is Therapy Right For You? (Available on Wednesdays)
• Healthy Coping Skills (Available on Wednesdays)
• Men’s Mental Health Awareness (Available on Fridays)

Each session is led by a therapist or mental health professional, lasts about an hour, and is limited to 15 participants. However, these sessions don’t see many participants (if any at all) as our testers for both Hers and Hims found. Even if it’s just you in the session, our testers found the group leaders to be kind and knowledgeable.

If you’re interested in joining a session, click the “Sign Up” link of the topic that appeals to you and enter your email address. Before the meeting, you’ll receive an email where you can send in questions or concerns. During the video session, the provider will use those submitted questions to structure the discussion, provide strategies, and facilitate conversation.

With over 50% of women estimated to experience noticeable hair loss at some point in their lifetimes, telehealth companies like Hers (and Nurx, Ro, and Nutrafol) aim to meet the needs of these patients by offering products to support hair health and encourage regrowth.13

Hers offers an extensive selection of hair products (both prescription and over-the-counter), all meant to strengthen and regrow your hair. If you’re interested in a prescription product, we recommend starting with the Hers free hair quiz — this short survey will help your Hers provider determine what treatment is best for you.

While we’ll discuss the hair care products from Hers below, you can find a full breakdown of the products’ details, ingredients, benefits, and more in our review of Hers hair.

Hair loss treatments

Hers currently offers several prescription and over-the-counter (OTC) products intended to treat hair loss in women. However, as we go over them, you may notice that the main ingredient in each and every one of them is minoxidil.

Originally meant for treating blood pressure, the topical form of the drug minoxidil is currently the only FDA-approved OTC treatment for hair loss in both men and women.14 15 And low-dose oral minoxidil is a prescription-only drug that’s more recently started to be investigated (and prescribed off-label) for hair loss. For women, the oral form of the drug shows promising results, with a 2020 study finding clinical improvement in 79% of patients experiencing female-pattern hair loss.16

Hers’ hair loss treatments currently consist of three oral options and three topicals. The chart below breaks them down.

The pricing for Hers’ topical minoxidil is fairly complicated, especially if you subscribe, so we put together a separate chart to make things a bit easier to understand and compare.

Shampoo, conditioner, scrub, and mask

To strengthen or volumize your hair, Hers offers two sets of shampoo and conditioner: Triple Threat and Full Volume.

Triple Threat includes three main ingredients intended to help control or prevent hair shedding: biotin, saw palmetto, and argan oil. Saw palmetto, in particular, has shown positive results in studies. In a 2020 systematic review, researchers noted that up to 83% of patients experienced increased hair density after using products that included saw palmetto in the ingredients.20

Unfortunately, purchasing a bottle each of this Napa Rose-scented shampoo and conditioner together requires opting into a subscription. Here’s how the pricing breaks down:

• $30.00 total every month for one bottle of shampoo and one bottle of conditioner
• $84.00 total every three months for three bottles of each
• $150.00 total every six months for six bottles of each

Hers volumizing line of shampoo and conditioner, Full Volume, thankfully doesn’t require a subscription to purchase. The pricing for this Coastal Cedar Citron-scented shampoo and conditioner is as follows:

• $32.00 for a single purchase
• $30.00 per month with a recurring monthly subscription

If you’re struggling with damaged hair, Hers offers a couple of products to help with repair. The Rapid Repair Hair Mask ($44 for two jars) is designed to hydrate and smooth out hair with ingredients like coconut oil and shea butter. And the Hers’ Detox Scalp Scrub ($44 for two jars) is made to both exfoliate and refresh your scalp by removing dirt, sweat, or other buildup. Like the mask, it’s made with natural ingredients like aloe vera and brown sugar.

Our testers particularly enjoyed using the repair mask and scalp scrub. They reported that it initially feels odd to put the products in their hair — the mask is like a fluffy lotion, while the scrub has a slightly sticky texture — but the results are worth it. The exfoliating scrub followed by the moisturizing mask left the testers’ hair soft and shiny.

Hair care kits

While you can order Hers’ hair care products individually, you can also purchase a couple of “kits” that bundle some products together. These aren’t always easy to find, however. In fact, we had to do a Google search to find out which kits Hers currently offers.

• The Complete Hair Kit: The Shampoo, The Conditioner, Biotin Gummies, and Minoxidil Solution ($55 once, or $44 per month if you subscribe)
• The Weekender Kit: Detox Scalp Scrub and Rapid Repair Hair Mask ($40)
• The Starter Hair Kit: A bottle of Triple Threat shampoo and biotin gummy vitamins ($40 per month, no single-purchase option available)

Latisse for eyelashes

Hers also offers prescription Latisse for eyelash growth and maintenance. To receive the product, you need to consult with a provider to determine if Latisse is right for you. If it is, you receive a 2-month supply (though our research and testing of Latisse led us to find that it’s actually a 3-month supply).

Latisse (bimatoprost) was initially marketed as a glaucoma drug, but the common side effect of eyelash growth led to it being FDA-approved and prescribed for eyelash hypotrichosis (too few lashes).27 28 You can get prescribed Latisse even if you don’t have eyelash hypotrichosis, however. Anyone over 18 who wants thicker, fuller lashes (and is cleared by a doctor first) can use Latisse.

It’s worth mentioning that there are some common side effects from the treatment, including itching, irritation, and darkening of the iris for some users.29 Hers suggests consulting with your provider if you experience any of these side effects.

The prices for Hers’ Latisse are:

• 3mL: $115/month
• 5mL: $164/bi-monthly, $420/semi-annually, $720/yearly

If this seems expensive, then know you aren’t alone in feeling that way — in our guide to Latisse, we found Ro to offer the best deal (monthly 3mL for $110 or quarterly 5mL for $159).

While Hers’ skincare lineup isn’t the most expansive, the company covers many of the basics to help people reach their ideal skin goals. Additionally, you can have a consultation with a doctor to get a prescription for either acne or anti-aging products.

Prescription treatments

Hers currently only offers two prescription skincare treatments — one for acne and one for anti-aging. Both creams cost $45 and are formulated around the same main ingredient, tretinoin, one of the most heavily researched retinoids.3 Even though both contain tretinoin, they each have their own unique supporting ingredients:

The consultation and ordering process is nearly identical for both prescriptions, and we’ve broken down the steps below.

1. After picking your prescription of choice, click “Get started” to begin your consultation.
2. Then, you’ll be asked a series of questions about your skin goals and medical history, including pre-existing conditions, medications you take, and more.
3. Next, a doctor will review your answers and determine whether or not the prescription is right for you. If you’re approved, your prescription will be ordered.
4. Finally, your prescription skincare product will be shipped to you and should arrive within a few days.

Keep in mind that prescriptions are on a subscription basis — there are no one-time purchase options available for them at this time. However, nothing will prevent you from canceling your subscription as soon as your first order is shipped.

In terms of the competition, Nurx and Wisp offer treatments for acne and anti-aging as well, in addition to treatments for concerns like melasma or rosacea.

Essentials

Hers’ over-the-counter skincare products are marketed as “Essentials.” And with inclusions like sunscreen, cleanser, and moisturizer, the term “Essentials” feels like an apt way to describe these skincare staples. Additionally, each of these products is vegan and cruelty-free.

In addition to products for boosting your hair and skin health, Hers offers a variety of sexual health items, from birth control pills and yeast infection treatments to condoms and lubricants.

Birth control

Hers offers 13 formulations of birth control pills, each one prescribed to help with a different aspect of period care. For example, some are better at treating acne, while others help with heavy periods or mood changes. To find the birth control pill that’s right for you, your Hers OB/GYN expert will review the answers you provide in your intake survey. Birth control pills from Hers start at $12 per month.

If you’re interested in other forms of birth control besides pills, Nurx is one of the only telehealth companies we’ve found that also offers birth control shots, patches, and rings.

Treatments

In addition to birth control, Hers offers a prescription Genital Herpes Treatment ($117) and a Cold Sore Kit ($60). The valacyclovir prescription pill helps prevent herpes breakouts and can be taken daily or at the start of a breakout. To purchase either option, you’ll need to have an online consultation with a Hers doctor, which is included in the price.

Hers’ Yeast Infection Treatment ($19) comes with three vaginal applicators filled with miconazole, which is a common, over-the-counter yeast infection treatment. Miconazole treats the itching, burning, and discharge related to yeast infections.

If you’re looking for more options to treat conditions like herpes or yeast infections, then Wisp may be a good alternative — it offers multiple options for treating a wide variety of sexual and reproductive health conditions. For example, Wisp offers seven different treatment options for herpes compared to Hers’ one.

Other sexual health products

Under the “Pleasure” section of the Hers website, you’ll find a selection of condoms, lubrication, and vibrators.

• Hers’ all-natural latex condoms are “ultra thin” and lightly lubricated. You can purchase a box of 12 for $24 once, or subscribe to make the cost $22 per month on a subscription. (These condoms are LELO brand and can actually be purchased directly from LELO’s website at the less-expensive rate of $14 for a 12-pack.)
• The Glide Aloe Vera Lubricant is aloe-based, pH-balanced, and easy to rinse off. A one-time purchase is $16, while a bi-monthly subscription is $15.
• If you’d like a bundle containing both the condoms and lubricant, you can purchase the Luxe Condoms and Lubrication Kit for $35.

Hers currently offers two types of vibrators: the Roller Coaster Personal Vibrator and the OMG Ring Couples Vibrator. The Roller Coaster ($74) is a small, pen-shaped 5-inch silicone vibrator that is waterproof and virtually silent. The OMG Ring ($74) is equally as quiet as the Roller Coaster and is designed for couples, with 25 vibration modes and a remote control.

When it comes to the competition, the closest offering to compare these products to is the Harmonizing Lube from Wisp, which costs about the same as Hers’ Glide lubricant — $15.

Hers offers primary care visits that are an affordable and flexible way to fit supplementary care into your busy schedule. By following a few easy steps, you can get in contact with a provider and receive prompt treatment for a variety of ailments.

Conditions treated

Hers’ primary care physicians currently treat over 30 common conditions, with more to be added in the near future. The chart below breaks down the symptoms and illnesses listed in each category. But, no matter what condition you’re seeking treatment for, your visit will always be $39. This is a bargain compared to primary care from Wisp, which charges $69 per primary care visit.

In addition to those already available, Hers has plans to incorporate treatments for digestive and stomach concerns such as acid reflux, heartburn, indigestion, stomach aches, constipation, diarrhea, bloating, and cramps.

Telehealth visits

For $39 per visit, Hers offers Primary Care Telehealth Medical Visits with certified providers in your state. These visits can help treat over 30 conditions, including cold and flu, allergies, infections, headaches, and skin issues. In comparison, Wisp’s primary care currently only treats about 14 conditions.

To set up an appointment, you’ll be asked to answer a few quick questions about your medical history and what symptoms you’re currently experiencing. (Our testers reported that this survey took about ten minutes.) Hers then gives you the opportunity to select a provider that meets your availability needs. After your choice is made, you’ll hear from your provider within 24 hours. Depending on the health concern and where you’re located, your appointment may be conducted via video chat, phone call, or through the Hers online messaging system.

One tester who completed a primary care appointment heard back from their Hers provider the following day through email. After a few back-and-forth messages using Hers’ chat feature, the provider suggested two over-the-counter medications and one prescription medication to treat our tester’s illness. The provider was very responsive to messages, usually replying within the hour.

Prescriptions

During your consultation, your provider may prescribe medication for treatment. Similar to traditional primary care visits, you’ll be able to pick up the prescription from a local pharmacy of your choice. Hers also offers medication refills for certain conditions like asthma and migraines.

While you won’t be able to use your health insurance to cover the cost of your Hers primary care visit, you can use insurance on your prescription to reduce or eliminate the out-of-pocket cost. If you want to be able to use insurance on a telehealth visit, then Nurx may be a good alternative.

In almost every category on the Hers site — hair, skin, mental health, and others — you’ll find various supplements. Since many of these tend to be repeated across these different categories (like collagen for both skin and hair care), we compiled them in their own section.

Over the past few years, Hers’ supplement portfolio has expanded dramatically; where there used to be only biotin gummies and collagen powder, the company now offers ten different supplements across four different categories: mental wellness, women’s supplements, wellness supplements, and sexual wellness supplements.

Note: Hers’ gummies and collagen are not vegan or vegetarian-friendly — they contain animal-derived ingredients.

A similar, women-focused brand, Ritual, offers an even wider selection of supplements for things like gut health, skin health, pregnancy, sleep, and more — often at comparable prices.

Interestingly, a majority of the over-the-counter products sold by Hers can also be found on its Amazon store, often (but not always) at significantly lower prices. If you’re interested in some of Hers’ products, but not prescriptions or taking advantage of its primary care or mental health therapy services, then this could be a good alternative for you. Competitors like Ro and Nutrafol also have Amazon stores, but while the former is more akin to Hers and generally offers items at a discount, Nutrafol’s prices are actually higher.

The chart below breaks down what Hers items are currently available on Amazon, their prices at the time of this review, and how they compare to purchasing directly from Hers.

Note: When shopping for Hers products on Amazon, keep in mind that unaffiliated third-parties may occasionally be reselling these items. For your safety, try to check and ensure that the “Sold By” information lists the seller as “Hims & Hers Health.” (You can find this information under the “Add to Cart” and “Buy Now” buttons on the right-hand side of the product page.) If Hims & Hers Health isn’t the seller, we recommend buying directly from Hers, even if it’s a bit more expensive.

With the popularity of telehealth continuing to grow, so too have the number of competitors in this space. Below, we cover some competitors that provide similar services to Hers.